Resourcing Support Contact Centre

Contact details for COVID-19 Education Workforce Payroll Queries and the Ministry of Education Resourcing Support Contact Centre.

COVID-19 Education Workforce Payroll Queries

If you work in a primary or secondary sector school or kura and have a question about how your pay has been affected by schools closing you should contact your school payroll administrator.   Questions about how payments will be processed can be sent by school payroll administrators to  Further information can be found on the Novopay website

Any employee who does not have a school payroll administrator to contact, can email

The Resourcing Support Contact Centre is available Monday to Friday, between the hours of 8:00am and 5:00pm;

Phone: (04) 463 8383


School Applications supported by the Resourcing Support Contact Centre; 

  • Attendance Service (ASA)
  • Education Resourcing System (ERS)