What is the Attendance Service?

Brief overview of the Attendance Service Application (ASA)

Absence referrals from a school to the Attendance Service must be made through the Attendance Service Application (ASA). The Attendance Service Application records unjustified absence referrals and non-enrolment notifications from schools.

Making absence referrals to the Attendance Service

To make absence referrals to the Attendance Service, you’ll need to use the Attendance Service Application (ASA) and have an Attendance Service Provider.

List of attendance service providers by region

Once a referral is generated in the Attendance Service Application, it goes straight to the Attendance Service Provider who will allocate the referral to an Attendance Advisor or Kaiawhina for action.

When to lodge an unjustified absence referral in the Attendance Service

If a student has been unjustifiably absent, without satisfactory explanation, and your school has been unable to return the student to school, then log on to ASA and lodge an unjustified absence referral.

Once lodged, the referral is sent directly to the Attendance service provider who will allocate the referral to the appropriate Attendance Advisor or Kaiāwhina for action.

Application link

The Attendance Service Application (ASA) is at: https://attendance.education.govt.nz/Shared/Applications/Attendance/StudentSearch.aspx

Application roles

You will require the following ASA role assigned to your Education Sector Logon (ESL) account.

Role nameDescription
School user Principals and school administrators


How do I get access?

Step 1

Please contact your school’s ESL Delegated Authoriser to have the appropriate role assigned to your ESL account, or for an invitation to a new ESL account if you do not have one.

If you are not sure who your ESL Delegated Authoriser(s) are then please check with a colleague, your principal or manager, or find out more about how to request access

Step 2

Once your school's Delegated Authoriser has assigned the role for ASA, the Resourcing Contact Centre need to configure your account within ASA before your access will work. This will be completed within 1-3 working days.


Further information about Attendance Service Application is on the Education.govt.nz website.

For Attendance Service Application (ASA) support, contact the Resourcing Contact Centre.

For Education Sector Logon (ESL) support, contact the Education Service Desk.