Support for school Delegated Authorisers

Your role as a school Delegated Authoriser

If you’re a school Delegated Authoriser, you can view and maintain users from your school that access Education Sector applications.

ESL online provides you with the ability to:

  • Send email invites to:
    • New users to create an ESL account to access your school
    • Existing ESL users to access your school
  • Maintain existing user details and provision / de-provision a user’s application roles
  • Reset user account details and unlock user accounts
  • Generate school reports

Only role approvals require Service Desk intervention. All other changes that you make are available to your users immediately.

Getting Started

Logging into ESL

Go to the ESL page for Delegated Authorisers:

Enter your ESL username and password and select ‘Login’


You will be presented with the ‘Search Users’ landing page.


Navigating the Search Users landing page

A list of users is displayed by default on the search users landing page.


You can search for a user, navigate to additional user management functions and switch between Delegated Authoriser and Self-Service functions.



Invite a user to access your school

You can send email invites to users that require access to your school.

  • New users can accept the invite to create a new ESL account
  • Existing users can accept the invite with a choice of:
    • Using their existing account to access your school (by logging in)
    • Creating a new account

Before you send a user invite, you need to confirm that you have sighted their Evidence of Identity documents. You can read more the EOI process at:

Invite user


Enter user's personal details as per the EOI documents:


Select the required Organisation and associated access roles followed by the invite button.


An email invitation will be sent to the user to complete the process. The invite will expire after 14 days if the user does not complete the process.If this happens, you can re-send an invite.

Resend a user invite

If a user’s invite has timed out before they complete the process, or the invite was sent to an incorrect email address, then you resend the invite.

Navigate to the "Search invites' function from the left hand navigation menu.


You will need to search for the user’s invite by entering a search criteria and pressing ‘search’.

Click on the user’s name to access the invite details screen.

Note: the search invite function has a default setting to find pending and timed out invites (see checkboxes)


From the invite details screen, click on ‘resend invite’.


You will asked to confirm the email address before resending the invite.


Search for a user

You can find a user at your school by performing a search on the ‘search users’ page.

You need to enter a search criteria and then press the ‘search’ button.

Exact search

The search will return records that are an exact match on the criteria that you enter unless you perform a wildcard search.

For example: if your search criteria is

-          Roberts (surname field)

Then the system will return all users with a last name of Roberts.


Wildcard search

You can perform a wildcard search to return a larger range of users.

For example: if your search criteria is

-          Roberts* (surname field)

Then the system will return all users with a last name that contains Roberts

 (e.g. Robertson will be returned as well as Roberts)


Editing user details and access

Edit user details

A user can edit their own contact details as part of self-service. Any changes to personal details must be done by a DA or the Education Service Desk and required a new Evidence of Identity check.




Updating user application roles

You can provision and de-provision application roles for your users by using the ‘edit roles and organisations’ function. You will need to find the user and click on their name to view their account details.

From the user’s account details screen, select the ‘edit roles and organisations’.


You can also access this function from the user management side menu.


From the edit roles and organisations page, make the required adjustments by selecting or de-selecting application roles.


Note: it is your responsibility that a user only has the access they need.

Leaving your school

If a user is leaving your school then you will need to remove your organisation from the user’s account to ensure that all access is de-provisioned.

Removing your organisation from a user


Reset user login details

If a user has forgotten their username or password, or is locked out their account then you can use the ‘reset login details’ functions to help them.

In all cases, you will need to find and open the user account to access the reset login details functions.

Reset password will email a one-time password to the user. The one-time password will expire after 4 hours.

Send username will email the username to user.

Unlock account can only be used to unlock an account that has a locked status.


Running reports from ESL

You can use the organisation report to view all users at your school and their associated application access roles.

The report can be used to:

  • Generate a list of all of your users and their access for all ESL enabled applications (you can do this by leaving the application field blank) 
  • Generate a list of all of your users for a specific ESL enabled application (you can do this by selecting the application from the application field)

The report will be generated as an Excel download.

Running a report


The User Guide for Delegated Authorisers [PDF; 1.68MB]