Frequently Asked Questions

Common Frequently Asked Questions for Education Sector Logon users

HOW LONG DO PASSWORDS LAST FOR?

Education Sector Logon passwords last for 365 days.

WHAT ARE THE PASSWORD REQUIREMENTS?

Education Sector Logon passwords must meet these minimum requirements;

  • Be at least seven (7) characters long

AND

  • Contain at least one character from three (3) of the following categories;
    • Lowercase characters (a-z)
    • Uppercase characters (A-Z)
    • Digits (0-9)
    • Punctuation & Special characters (! @ # $ % ^ & * ( ) _ - , . < > ? / | \ } ] { [ = ` ~ ; : " ')

Important Notes:

  • Education Sector passwords are valid for 365 days.
  • Education Sector passwords must not include personal details from your account, e.g. User ID, Given Name and/or Family Name.
  • Education Sector passwords cannot be an exact match to your previous 12 Education Sector passwords.

WHEN I CREATE A NEW PASSWORD IT WON'T ACCEPT MY NEW PASSWORD. WHY NOT?

Education Sector Logon Passwords must not include personal details from your account, e.g. User ID, Given Name and/or Family Name. Also passwords cannot be an exact match to any of your previous 12 Education Sector Logon passwords.

I CANNOT REMEMBER WHAT MY USER ID IS. HOW CAN I FIND OUT WHAT IT IS?

If you cannot remember what your Education Sector Logon User ID is you will have to contact the Education Service Desk. Once your identity is verified, the Education Service Desk can confirm your Education Sector Logon User ID.