Forgotten your Password?

Detailed instructions for Education Sector Logon users on how to use the Forgotten your Password function if you forget your account password.

Forgotton your Password Requirements

These are the requirements to be able to use the Forgotten your Password functionality for your Education Sector Logon account;

 

1. Your Education Sector Logon account must be enabled. 

If your Education Sector Logon account is locked you cannot use the Forgotten your Password function and you should view the Education Sector Logon Account Locked Support

 

2. Also you will need to know these two things about your Education sector Logon account;

 

  • Your User ID
  • The answers to your Challenge Change Questions. Education Sector Logon users get 3 attempts to answer their Challenge Change Questions correctly. After the 3rd unsuccessful attempt your account will be locked.

If you don't know your User ID or you don’t know the answers to your Challenge Change Questions you will need to contact the Education Service Desk for support.

 

How do I use Forgotten your Password?

 

  • Go to the Education Sector Logon page.

 

  • Leave the User ID and Password fields blank.

 

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  • Select the Forgotten your password? link from the Education Sector Logon page

 

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Forgotten your Password screen

 

 

 

  • Enter your Education Sector Logon User ID and click on Next button

 

 

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Challenge Response Questions and Answers Screen

 

Education Sector Logon users get 3 attempts to answer their Challenge Change Questions correctly. After the 3rd unsuccessful attempt your account will be locked and you will not be able to progress any further with this process. 

 

  • Answer the required Challenge Response Questions and select Next button

 

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Change Password Screen

 

  • You will be taken to the Change Password Screen

 

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Change Password Screen: New Password entered

 

 

  • Enter a new permanent password in the New Password field.

 

  • Re-enter your new permanent password in the Confirm New Password field

 

  •  Select Save button 

 

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Change Password Confirmation Screen

 

  • If your new password was successfully changed, you will be taken to the Change Password - Confirmation message screen, and the new permanent password is available to use for all of your Education Sector Applications immediately.

 

  • The new password that you have created successfully is valid for 365 days (unless your account gets locked). 

 

  • Go to the Education Sector Logon page for one of your Education Sector Applications, enter your User ID and the new permanent password (that was created in the steps above) and select Logon button

  

  • You will be taken to the homepage of the Education Sector Application you are trying to logon to.